Shop Policies*

* The following policies apply to consumer purchases. Wholesale policies are available with access to the catalog.

Shipping

Unless by special arrangement, all order are shipped via Canada Post. Buyers are responsible for any customs and import taxes that may apply.

Orders are usually shipped within three business days. If you require shipment and/or delivery within a particular time period, please contact me to confirm.

Returns and cancellations

Hook Line & Tinker accepts returns within fourteen (14) days of delivery. For refund, items must also be returned within thirty (30) days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Standard orders may be cancelled prior to shipping. 

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Digital downloads

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)