By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
The following policies apply to consumer purchases.
Unless by special arrangement, all order are shipped via Canada Post. Buyers are responsible for any customs and import taxes that may apply.
Orders are usually shipped within three business days. If you require shipment and/or delivery within a particular time period, please contact me to confirm.
RETURNS AND CANCELLATIONS
For refund, items must be received by Hook, Line & Tinker within thirty (30) days of delivery to the buyer. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Standard orders may be cancelled prior to shipping.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Digital downloads
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)